Privacy Policy

Rixo Limited, a company registered in England with registered office address at 74 Archel Road, Fulham, London, W14 9QP (‘we’) are committed to protecting and respecting your privacy.  This policy (together with the General Terms; Payment and Delivery; and Returns, Exchange and Cancellation Policy and any other documents we refer to in this policy or those Terms) set out how we will use your personal information and with whom it will be shared.  Please read the following carefully.

Please refer to the paragraph in our General Terms headed “Your privacy and our use of cookies and IP Addresses” if you would like detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

Please note that by visiting and using the Site you are agreeing to the use of your personal information in the way that is described in this Privacy Policy.

If you have any queries or concerns regarding this Privacy Policy, please contact us at info@rixo.co.uk.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

What information do we collect about you?

We may collect and process the following data about you (‘your information’):

  • Information that you submit online via our site;
  • Any correspondence you send to us;
  • Details of your visits to the Site and the resources that you access (which may include, amongst other things, traffic data and communication data);
  • If you enter a competition or promotion; and
  • Details of transactions you carry out or orders you place through the Site.

We are aware that your information may be confidential and we will protect the confidentiality of your information in accordance with our normal procedures and legal requirements.

How will we use your information?

We use your information in the following ways:

  • To ensure that the Site’s content is presented as effectively as possible for you;
  • For our internal purposes, such as quality control, site performance, system administration and to evaluate use of the Site, so that we can provide you with enhanced services;
  • To notify you about changes to our services;
  • To provide you with information, products or services that you request from us, or which we feel may interest you (provided of course that you agree);
  • To create reports to assist with future marketing;
  • To carry out our obligations arising from any contracts with you and for billing, verification and delivery purposes;
  • To ask you to complete surveys we use for research purposes, although you do not have to respond to them;
  • To disclose your data to a registered credit card reference agency to confirm your identity which may keep a record of that information; and
  • To enable you to participate in the features of the Site, when you choose to do so.

We may monitor your use of the Site and record your email address and/or IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical information about our users’ browsing actions and patterns and does not identify any individual.

We collect non-personal aggregated statistics data about Visitors to the Site and sales and traffic patterns.  Just to be clear, this information does not identify users in any personal capacity and we do not use this information to build profiles on individual users: it just contains generalised information about the users of the Site.

We only keep your information for as long as is necessary.

Marketing

If you are an existing customer, we may contact you by email / SMS / telephone / post with information about our Products, events, launches and services which are similar to those we previously provided to you, unless you have indicated that you do not want to hear from us.

If you are a new customer, we may contact you by email / SMS / telephone / post only if you consent.

We may also pass your information to other organisations (if you consent) who may contact you to provide marketing information about their products and services by email / SMS / telephone / post.

If you do not want us to use your information in this way, please tick the relevant boxes during the order process when we collect your information.  You may ask us at any time not to use your information for marketing purposes by contacting us at info@rixo.co.uk.

With whom do we share your information?

We may share your information with other organisations:

  • If we sell or buy any business or assets (as we may share your data with the prospective seller or buyer);
  • If we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets;
  • With business partners, suppliers, sub-contractors for the performance of any contract we enter with them or you; and
  • If we have to share your information to comply with legal or regulatory requirements, or if we have to enforce or apply our Terms or any other agreements or to protect our rights, property or our customers, etc.  This may involve exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share the non-personal aggregated statistics data about Visitors to the Site with third parties.

We may also share your information with selected third parties for the purposes of credit card clearance/credit reference/order fulfilment/delivery/data analysis/customer support/storage services.

We may pass your email address to selected third parties (as described in the marketing paragraph above) provided that you have explicitly consented to this when we take your order.

We do not send any personal information that we collect about you on the Site to any social media sites that you link to your account, e.g. Facebook, nor do we share that information with such sites.  We do not collect any personal information about you from those sites.

How do we keep your information secure?

All your information is stored on our secure servers.  Any payment transactions will be encrypted using SSL technology.  Any actions you perform on the site which are related to your account will be encrypted.  We take all reasonable care to make sure our Site is secure.  If you are a registered RIXO user, we will securely store your credit card details on our systems.  These details will be fully encrypted and only used to process card transactions, which you have initiated.   Furthermore, we will take all reasonable care, insofar as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if third party procures unauthorised access to any data you provide when accessing or ordering from the Site.  If you have any questions regarding the payment and security please email info@rixo.co.uk.

Unfortunately, the transmission of information via the Internet is not completely secure.  Although we will apply our normal procedures and comply with legal requirements to protect your information, we cannot guarantee the security of your information transmitted to the Site and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Site may from time to time contain links to and from other websites.  If you follow a link to any of those sites, please note that those sites ought to have their own privacy policies and that we do not accept any responsibility or liability for those sites or for their privacy policies.  Please check those privacy policies before you submit your information to those sites.  Please also see our Terms for further provisions relating to other websites.

Third party payment processor

If you pay for a Product over this Site, all debit and credit card transactions on this Site are processed using Elavon, a secure online payment gateway that encrypts your card details in a secure host environment. Elavon operates a secure server to process your payment details. They encrypt your credit or debit card information and authorise payment directly. This means that your credit card or debit card details are never revealed to us. Please read their privacy policy to see what security measures they have in place and how they treat your information.

Your rights

You can access and rectify certain parts of your personal information by logging into your account.

Under the Data Protection Act you have the right to see the personal information that we hold about you, whether collected through your use of the Site or through any communications that you have had with us. You have the right to access your information and should direct any request for your information to us at info@rixo.co.uk.  Please note that currently a fee of ten pounds sterling (£10.00) may be payable to meet our costs in providing you with details of the information we hold about you.

You have the right to rectify your information by sending a written request to us at info@rixo.co.uk.

You have the right to ask us not to process your information (or pass your information to other companies or organisations) for marketing purposes.  You can tick the appropriate box on the forms when we collect your information or later at any time by contacting us at info@rixo.co.uk.

If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office.

Changes

We may make changes to this Privacy Policy at any time by sending you an email with the modified terms or by posting a copy of them on the Site. Any changes will take effect 7 days after the date of our email or the date on which we post the modified terms on the Site, whichever is the earlier. Your continued use of the Site after that period expires means that you agree to be bound by the modified policy.

How to contact us

Questions, comments or requests concerning this privacy policy are welcomed and should be addressed to us at info@rixo.co.uk.