Bank Holidays & Weekends are not included as delivery days.
Orders purchased before 4pm will be dispatched same working day.
Orders after 4pm will be dispatched next working day.
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date. We will deliver the products to the address you provide. Delivery will be completed when you or any other person has taken physical possession of the products. The products will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.
DHL can deliver to certain destinations without obtaining a signature. Please note, that if you choose this option and no signature is collected, either leaving in a safe place or with a neighbour, you agree to our terms and conditions and, confirm that RIXO can leave your package(s) outside the premises at the shipping address provided by you or with a neighbour without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur. On occasion, DHL may refuse to deliver your order if they are of the opinion that the shipping address is considered to be unsafe
If you order products for delivery outside of the EU, your order may be subject to import duties and taxes, please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
Orders outside of the EU will have the VAT deducted.
We currently do not ship to Russia. We are looking at implementing this within the new year, apologies for any inconvenience.
We currently accept Visa, Visa Electron, Mastercard, Delta, Paypal and Maestro Debit Cards.
For any enquiries, please email our Customer Care email@example.com