FREE WORLDWIDE SHIPPING ON ALL ORDERS OVER £350!

FAQS

What materials are the garments made from?
At RIXO we pride ourselves on the quality of the fabric we use. Roughly 70% of our range each season is made up of 100% silk – we use like weight 16mm silk. Additionally we use 100% satin back viscose; a high quality material that lends itself well to our embroidery styles and silk velvets within our range.
RIXO never use artificial materials such as Polyester.


Where are your clothes manufactured?
RIXO clothes are made in China; in an intimate family run factory. The two designers visit the factory continually and know many of the machinist by name.


What payment methods do you accept?
We currently accept Visa, Visa Electron, Mastercard, Delta, Paypal and Maestro Debit Cards.


How can I return items to you?
We offer a returns’ policy for Products returned to us in their original condition with all labels still attached. Please refer to our Returns page for further information to get your return processed with us.


What is your international returns policy?
We have the same returns policy for our international shipments, please refer to our Returns page for further details how to do so.


Can I return something without a returns note?
Yes you can – please just ensure somewhere in the parcel you write down your order number and contact details so our team can allocate who you are. 


How long does it take to get a refund?
The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival. Please allow 5 working days for your refund to be received, depending on your payment provider’s processing times. 


What is the promo code for buying first time online at RIXO?
Sign up to our newsletter with your email address and you will receive free shipping for your first order.


Can I use my promotional online discount code in store?
No, the code is for online sales only.


When will my order be delivered?
Please refer to our Delivery page. This provides a breakdown of estimated delivery times relevant to your location.


I have not received a confirmation email after placing my order, has it gone through?
Please check your junk mail, if it you still do not receive it, please email customercare@rixo.co.uk


Are out of stock items restocked online?
For any information in regards to items that our sold out please email customercare@rixo.co.uk and our team will put you on a waiting list.


What are your size guidelines?

XS – UK 6 -8
S – UK 8 – 10
M – UK 10 -12
L – UK 12- 14
XL – UK14 – 16


Are your garments true to size?
Yes, although the way some garments are designed means there is some slight over sizing, for example a blouson sleeve. Please see individual product ages for size measurements or email customercare@rixo.co.uk for a more specific answer to individual garments.


How do I take my measurements to use to relate to your clothing measurements?
We have provided this garments measurements to help you decide which size to buy. All measurements are in centimetres. Please note that width measurements are  full circumference i.e  Waist, Bust  Please guide where to measure below:

LENGTH – Measured from Centre back at neck edge to hem

SHOULDER WIDTH  – Measured from right shoulder seam to left shoulder seam

BUST – Measured full circumference at largest bust area position

WAIST – Measured full circumference at true waist or waist band

SLEEVE  – Measured from centre shoulder point to cuff edge


Please contact customercare@rixo.co.uk
if you have any more enquiries.