Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
Welcome to RIXO Limited. This policy explains how we handle and use your personal information in connection with our websites and services and your rights in relation to it. Under data protection law, RIXO Limited is the controller of that information.
RIXO Limited (we, our or us) is committed to protecting and respecting your privacy.
This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others in connection with your use of our websites, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.
This policy applies to our website located at www.rixolondon.com and related websites, social media accounts, and our Instashop (together, the Site) and the services you can access through them.
RIXO Limited is the controller in relation to the processing activities described below. This means that RIXO Limited decides why and how your personal information is processed in connection with those activities. Please see the section at the end of this policy for our contact and legal information.
The Site is intended for use by individuals aged 16 and over. We do not knowingly collect personal information about children. If you are under the age of 16, please do not use the Site.
We receive personal information about you that you give to us (i.e. contact details, information you submit online via our Site and correspondence), that we collect from your use of the Site (i.e. device and Site activity data, traffic data and communication data) and that we obtain from other sources (i.e. account setup details). We only collect personal information that we need and that is relevant for the purposes for which we intend to use it.
This is information about you that you give to us by entering information via the Site or our social media pages or by corresponding with us by phone, email or other means and is provided by you entirely voluntarily. The information you give to us can include your name, title, and contact details (such as phone number, email address, postal address, social media handle), enquiry details, your opinion of our products, your comments on them and services and certain marketing preferences
If you do not provide this information to us we may not be able to contact you and/or resolve your queries effectively.
Each time you use the Site we automatically collect the following information:
If you do not provide this information, you may be unable to access some or all of the Site or its features.
We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy. You will only receive unsolicited marketing communications from us if you have consented and you can opt-out of receiving them at any time. We do not share your personal information with companies that would send their marketing to you.
We use your personal information in the following ways:
We may use and process your personal information where you have consented for us to do so for the following purposes:
You may withdraw your consent for us to use your information in any of these ways at any time.
We will use your personal information to comply with our legal obligation to keep a record relating to the rights you exercise in connection with our processing of your personal information.
We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:
Processing necessary for us to promote our business, brands, and products
Processing necessary for us to support customers and users with sales and other enquiries
Processing necessary for us to respond to changing market conditions and our customers’ needs
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
We will use your personal information where this is necessary for us to perform our contract with you or to carry out any pre-contract steps you’ve asked us to so that you can enter into that contract, for the following purposes:
As described above, if we specifically request your permission to send (or you specifically ask us to send) you newsletters, marketing material or to notify you of special events, offers, promotions, competitions or new products and services by email, we rely on your consent to do so. If you do not wish to receive email communications from us, please inform us by using the unsubscribe link inside the email, or by sending an email to customercare@rixo.co.uk or using your email settings (to unsubscribe from marketing emails).
Otherwise we process your personal information for direct marketing purposes on the basis that it is necessary for us to pursue our legitimate interests as a business (see above in this section for further details). We try to tailor and personalise any marketing communications that we send to you, for example, by notifying you of products, services, offers or promotions that apply to your interests, location. If you do not wish to receive marketing communications from us, you can opt-out at any time by using the unsubscribe link inside the email (to unsubscribe from marketing emails), or by sending an email to customercare@rixo.co.uk or using your email settings (to unsubscribe from marketing emails).
If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list for a defined period to ensure that we comply with your wishes. Please see further the periods for which we retain your personal information.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping bag, including when you have abandoned your checkout. This information is used to determine when to send bag reminder messages via SMS.
We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any suppliers or other recipients that work for us will be obliged to follow our instructions.
We may disclose your information to our third party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our Site, Apps and social media pages. Our Suppliers can be categorised as follows:
When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
We may disclose the personal information to other third parties as follows:
We do not transfer your personal information outside of Europe. If we do so in the future, we’ll let you know and take measures to protect your personal information.
All information you provide to us is stored on our secure servers which are located within the European Economic Area (EEA).
If at any time we transfer your personal information to, or store it in, countries located outside of the EEA (for example, as a result of changing our hosting services provider) we will amend this policy and notify you of the changes. We will also ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. This is because some countries outside of the EEA do not have adequate data protection laws equivalent to those in the EEA. If we transfer your personal information to the United States of America, we will only send the personal information to companies that participate in the Privacy Shield framework (or such other framework that may replace it from time to time) or for which we have an alternative safeguard in place in accordance with applicable law. Where they apply to our data transfer activities, we may rely on adequacy decisions by the European Commission about certain countries for data transfers to countries outside the EEA.
We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to the Site may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.
We employ security measures to protect the information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage. When we have provided (or you have chosen) a password allowing you access to certain benefits of the Site, you are responsible for safeguarding it and keeping it confidential and you promise not to allow it to be used by third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information you disclose online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.
The Site may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy policies. We are not responsible for the privacy policies and practices of other websites (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.
In addition, if you linked to the Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.
We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the Site. These periods also apply where we share your information with suppliers who process your personal information on our behalf.
We (and the suppliers we instruct) retain your personal information for the following periods:
We retain your personal information for the following periods:
Type of personal information | When do we receive your personal information? | How long do we keep your personal information after we receive it? |
---|---|---|
IP addresses and type of device |
From when you use any RIXO websites/apps |
1 year |
Payment card information |
From when the payment is processed via card processor |
Electronic truncated payment card information is held for 5 years |
Info given via competition entries |
We receive completed form entry |
5 years |
Opinions /other info given via customer surveys |
Online form is submitted |
2 years if completed a questionnaire. Maximum of 2 years for research |
Details of your orders |
From when the system records the order |
7 years, stored on Elavon, Paypal, Wordpress, Limmworks, Onesass, Quickbooks |
Information included in any correspondence to RIXO sites, Customer Experience, Apps and social media pages |
Correspondence is received/acknowledged |
5 years for inactive users |
Location and frequency of your visits |
From when signed up to our newsletter |
5 years for inactive app users, ongoing for active app users |
Social media handles |
When you like or follow a RIXO account |
Ongoing until you remove 'link' (i.e. unfriends etc.) to RIXO social accounts or request comment removed as inappropriate. |
Details regarding when you have consented to receiving marketing from us |
When form completed |
5 years |
Name, email address, telephone number, postal address, date of birth, your marketing preferences |
Signed up to received marketing |
Data is retained ongoing if customer active (i.e. opened trackable Marketing Comms within the last 5 years). If a customer hasn’t opened trackable Marketing Comms for >5 years (but hasn’t actively unsubscribed from RIXO Marketing) then they will be removed from RIXO marketing database. |
In relation to any period mentioned above, we will retain your personal information from the expiry of that period until the start date of our next financial year (1st of July each year) to allow us to manage the deletion/destruction process efficiently.The only exceptions to the periods mentioned above are where:
We retain an anonymised version of the submitted personal information for as long as we require it for reporting and other statistical and analytical purposes. Such anonymised information will not identify you and may be derived from personal information that was contained within accounts that have subsequently been deleted.
You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received full details of your request.
You have the following rights, some of which may only apply in certain circumstances:
You may ask us to restrict the processing your personal information in the following situations:
In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
To find out more about each of your rights, please click the ✓ icon next to each right above. To exercise these rights, please contact us using the details at the end of this policy.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website, where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
Please check this page regularly for changes to this policy. We will notify you of changes via your account and/or by email (if we hold a valid email address for you).
We may review this policy from time to time and any changes will be notified to you by posting an updated version on this Site and/or by contacting you by email or via your account. Any changes will take effect 7 days after we post the modified terms on our website or after the date we notify by email or via your account. We recommend you regularly check for changes and review this policy when you visit this Site. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using this Site.
You can contact us with your queries in relation to this policy or for any other reason at any time.
To contact us for any reason, including to exercise any of your rights in relation to your personal information, please write to the Data Protection Manager at the address below or email us at customercare@rixo.co.uk
RIXO Limited’s company registration number is 9424938 and registered office address is at Unit 1 & 2 Barrel Yard, Vinery Way, Hammersmith, W6 0LQ.
Reasons to Shop RIXO
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Try before you buy
Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
No upfront payment for pieces, credit-free.
5 day try on period once pieces arrive.
Send off any returns within this period for free.
Charged after 5 days for pieces kept.
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Credit-free, no hidden fees.
*Excludes Northern Ireland.
Subject to approval. Checking for eligibility is immediate and won't effect your credit score.