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Returns

We offer a returns policy for products returned to us in their original condition with all labels still attached

What’s your return policy?
All returns must be sent to us within 28 days of receiving the order (in its entirety).

How do I return?
Please send your order back, containing your invoice, return slip and products with all labels attached.
lease note; we recommend you use a courier that offers shipment tracking and insurance services for its full value while in transit. If you choose not to follow these recommendations we regret that you will be responsible for any loss or damage to the product during transit.

Where do I send my return?
Please return the products that you have purchased from rixo.co.uk, with your order number and returns slip to:

RIXO RETURNS
198B Wandsworth Bridge Road
Fulham, London
SW6 2UE 

How long does it take to process a return?
We will confirm with you once we receive the products in their original condition. A refund will then be processed, please allow 3-5 working days for return of payment.

What if my item is Faulty?
We’re sorry about this!
Please notify us by emailto returns@rixo.co.uk with details of the product fault to return within 14 days of receipt.

Can I return online orders from RIXO.CO.UK in your store?
No, online purchases must be sent to our warehouse address below.

Please contact returns@rixo.co.uk if you have any more enquiries.