WORLDWIDE DELIVERY 🌎🚚
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  • Returns

    What is your returns policy?

    We’re happy to accept returns of items with all original tags attached within 28 days (14 days for items purchased in a sale or in our pop-up store). 

    We’ve temporarily closed our 94 King’s Road pop-up store. If you’d like to make a return of an item purchased in-store, we have a 14 day return policy and those items can be returned to our warehouse address below. Just be sure to include your name, receipt number and email inside the parcel. 

    We cannot accept items outside of this return window and if items are received that have their tags removed, appear visibly worn or are returned outside of the return window, you will need to arrange these to be sent back at your own cost.

    For swimwear, your return will not be accepted if the hygiene strip is removed or altered, or the item(s) otherwise shows signs of wear.

    All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale.

    For free gift with purchase promotions: Any returns where the value kept is less than the stated free gift threshold, the value of the gift will be deducted from the refund unless the free gift is returned.

    How do I return my order?

    So sorry this one didn’t work out! To return an order, log into your account to request a return. Checked out as a guest? Email customercare@rixo.co.uk for all the returns details!

    Can I return an item I purchased online back to your store?

    Yes, of course, however at the moment, our 94 King’s Road store has closed. We’ll let you know when this re-opens!

    Do you offer free returns?

    At the moment, we do not offer free returns.

    If you need to return an item, we can issue you a DHL shipping label we’d just deduct a small amount from the refund for this (£7 for UK, £12 for EU, £15 for US and £25 for the rest of the world). Just go to your account to request this or send us an email. Once that’s done, we’ll email you the label and all the instructions.

    Otherwise you can go ahead and send the parcel back via your own method to our warehouse address:

    Rixo Returns

    Unit 2B

    Rectory Farm Road

    Sompting, West Sussex

    BN15 0DP

    We can accept returns of items with the original tags attached within 28 days (we have a strict 14 day return policy for sale items).

    What is your international returns process?

    At the moment, we do not offer free international or domestic returns.

    If you need to return an item, we can issue you a DHL shipping label we’d just deduct a small amount from the refund for this (£7 for UK, £12 for EU, £15 for US and £25 for the rest of the world). Just go to your account to request this or send us an email. Once that’s done, we’ll email you the label and all the instructions.

    Otherwise you can go ahead and send the parcel back via your own method to our warehouse address:

    Rixo Returns

    Unit 2B

    Rectory Farm Road

    Sompting, West Sussex

    BN15 0DP

    Can I return something I purchased at a sample sale?

    All sample sale items are sold as seen and we’re not able to offer any refunds or exchanges on items purchased at our sample sale.

    Do you have free shipping?

    We offer free standard shipping for order over £100 and if you need your pieces a little bit sooner, you can also pay a little more to upgrade to expedited delivery.

    Can I exchange my order?

    At the moment we do not offer exchanges – I’m so sorry about that! It’s something we’re looking to offer in the future, but we don’t have the processes in place to support it just yet.

    We’re happy to accept returns of unworn items with original tags attached within 28 days of the order date. You’d then be able to go ahead and place a new order.

    What if my item is faulty?

    We’re sorry about this!

    Please notify us by email to customercare@rixo.co.uk with details and photographs of the product fault to return within 14 days of receipt.

    If I return my order and received a gift with purchase, do I need to return that too?

    Any returns where the value kept is less than the stated free gift threshold, the value of the gift will be deducted from the refund unless the free gift is returned.


    Please contact customercare@rixo.co.uk
    if you have any more enquiries.