Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
Our return policy is 14 days from the delivery date/date of purchase from one of our 3 London stores.
Making a RIXO return is easy via our Returns Portal. You can also return your order to one of our London stores.
UK – Free returns
Rest of World – Paid returns via DHL or your own method
All returns must be unworn and in the same condition they were in at time of purchase, with tags and returns ribbon attached and intact. Returns of the following items are not accepted:
We do not issue refunds for items that have clear signs of wear, have been returned outside the returns window, or are without their original tags and returns ribbon. We will ask that you arrange delivery of your order back to your address at your own cost if such returns are attempted. We are not liable for these items while they are stored at our warehouse.
Reasons to Shop RIXO
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Try before you buy
Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
No upfront payment for pieces, credit-free.
5 day try on period once pieces arrive.
Send off any returns within this period for free.
Charged after 5 days for pieces kept.
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Credit-free, no hidden fees.
*Excludes Northern Ireland.
Subject to approval. Checking for eligibility is immediate and won't effect your credit score.