Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
Track My Order
You can track your RIXO delivery via DPD (UK) or DHL (Northern Ireland, Channel Islands, Europe, USA and the rest of the world) or using the tracking/parcel number in your confirmation email. RIXO orders require a signature upon delivery. Our couriers cannot offer alternative options such as delivery to a safe place for your package. Please see our couriers’ websites for more information.
We deliver to all countries (excluding Russia), with the help of our couriers. USA & Rest of World (incl. Northern Ireland & Channel Islands) are shipped with DHL.
UK:
- Standard delivery: £5
- Receive your purchase within 2-4 working days (excludes pre-orders)
- Next working day (excludes Northern Ireland & Channel Islands): £8
- Order by 3pm Monday – Thursday to receive your purchase next working day
Republic of Ireland:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)
Europe:
- All orders (taxes & duties covered): €12
- Receive your purchase within 2-4 working days (excludes pre-orders)
Rest of World:
- Standard delivery: £15
- Receive your purchase within 2-4 working days (excludes pre-orders)
RIXO Rental delivery times and charges differ. Read more here.
RIXO Try Before You Buy deliveries (Greater London only) are fulfilled by Harper. Read more here.
We cover all duties and taxes for deliveries to the EU. For all other international shipments, DHL will contact you to pay for any duties and taxes upon delivery. Regretfully, we cannot control or estimate these charges.
If you refuse or otherwise fail to take delivery of your order, it will be returned to us. You will not be able to track this default return, but a member of our Customer Care team will be in touch to arrange a refund or redelivery. To return an order you have already accepted, please visit our returns page.
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Try before you buy
Live in the UK? Try on up to four pieces in the comfort of your home and only pay for what you keep.*
Concierge service also available for customers in Greater London.
No upfront payment for pieces, credit-free.
5 day try on period once pieces arrive.
Send off any returns within this period for free.
Charged after 5 days for pieces kept.
"My shopping experience with Harper felt groundbreaking... It was so nice to able to try clothes in the comfort of my own home."
Credit-free, no hidden fees.
*Excludes Northern Ireland.
Subject to approval. Checking for eligibility is immediate and won't effect your credit score.